Pura Vida Color Studio Hair Salon

    Políticas Estándar

    Terms of Service

    At Pura Vida Color Studio, we strive to deliver an exceptional experience to all our clients. To support this goal, we have implemented salon policies that aim to promote a culture of respect for all individuals involved. We kindly ask for your cooperation in adhering to these policies. Your loyalty and support are greatly valued, and we are dedicated to providing you with an experience that brings joy to your day!

    Cancellation Policy

    If you can not make your reserved appointment, we kindly ask for at least 48 hours' notice if you need to cancel, partially cancel (modify), or reschedule your appointment. Any cancellations, partial cancellations*, or reschedule requests made within 24 hours of the scheduled appointment are considered a late cancellation and will be charged a late cancellation fee of 50% of the scheduled service.

    We understand that unforeseen circumstances, emergencies, and illnesses can arise unexpectedly. However, when appointments are scheduled, time is specifically set aside for each guest at the salon. Short-notice cancellations result in financial losses for both the service provider and the business.

    Appointments can be canceled online (before 24 hours), via text, or by calling the salon. To cancel within 24 hours, please contact the salon through text or phone at 734-757-6210.

    Missed Appointments / No Show Policy

    The full cost — 100% of the scheduled service IS charged for these appointments. This cancellation fee is non-refundable.

    Late Arrivals Policy

    If you arrive within 15 min late for your scheduled appointment, there may be a need to shorten the appointment duration. If you arrive later than 15 minutes, there may be a need to reschedule your appointment.

    Return / Refund Policies

    Services — The Salon does not issue refunds on salon services for any reason. However, we strive for full satisfaction. If you are unhappy with the quality of your service please make your stylist aware before you leave the salon or contact us within 48 hours.

    Salon Retail Products — All retail sales are final.

    Payment Types

    Pura Vida Color Studio accepts Cash, Discover, Amex, Visa, Mastercard, and ApplePay.

    Child Safety Policy

    Due to the size of our establishment, and all the chemicals and dangerous tools in a salon environment, we ask that no children be brought to the salon.

    Environmental Salon Fee

    Pura Vida Color Studio is a Certified Sustainable Salon affiliated with Green Circle Salons. A small fee is included in each guest's service ticket to support environmental initiatives.

    Parking

    If getting a color service we recommend parking in a parking structure. Metered street parking is limited to a 2hr maximum.