Service Satisfaction Guarantee:
No refunds are given on services. We are happy to make adjustments to correct any challenges you may have with a style or color service. If for any reason you are unhappy with the quality of your service, you must contact PURA VIDA Color Studio within 72 hours to schedule a follow up re-do appointment. After 72 hours, re-dos will not be guaranteed. Re-dos must be scheduled within 2 weeks of an original appointment.
Short Notice Rescheduling/Cancellation/No-Shows:
If for any reason you cannot make your appointment time, we kindly ask for a 24 hour notice. Half of the scheduled service will be charged for “no-shows” or appointments cancelled or rescheduled after the 24-hour window. This fee will be waived if the cancelled or rescheduled appointments can be filled despite short notice. This charge will be put on the credit card on file or against your account. If your appointment is associated with a special promotion (i.e. groupon, living social, ect) the promotional value will be forfeited.
Unopened, unused, like “new” items may be returned within 7 days of purchase with proof of purchase as required by PURA VIDA Color Studio LLC in order for any exchanges and/or refunds to be given.
Unopened, unused, like “new” items returned after 7 days of purchase with proof of purchase as required by PURA VIDA Color Studio LLC will be refunded as salon credit only.
Opened and minimally used items might be eligible for return for salon retail credit subject to Manager approval within 7 days of purchase.
Your appointment time is reserved for you. In the event of a late arrival, our service providers may have to modify the service to accommodate the amount of time available. Street parking is limited to 2 hours, so please park in the public parking structure to allow enough time for your service. Most color services will be over 2 hours.