Safe & Clean
COVID-19 PROTOCOLS
COVID POLICIES (updated 6/4/2023) :
MASKS ARE OPTIONAL IN MOST CASES:
It will be a personal choice whether one wears a mask in order to take protective measures for their own health while in the salon. We support the choice of our staff and guests to continue to wear a mask. Masks will remain available upon request. It is recommended that staff and guests concerned about their own exposure should wear a N95/KN95 mask.
WHEN ARE MASKS NOT OPTIONAL?
If a guest chooses to keep their scheduled appointment yet is experiencing non-chronic respiratory symptoms (stuffy nose, cough, sore throat), had known direct COVID exposure, or a positive COVID test in the past 10 days we respectfully require a mask be worn while in the salon.
Guests are required to mask:
- If they have respiratory symptoms (sore throat, cough, stuffy nose)
- If they had a known direct contact Covid exposure within the last 10 days
- If they tested positive for Covid in the past 10 days
Staff members are required to mask:
- If they has respiratory symptoms but are cleared to work by management
- If a member of their household has a positive covid-19 test
- After returning from a Covid-19 absence until 10 days have passed
- If a guest request that the staff wear a mask while working with them during their visit
CANCEL IF SICK:
Please cancel your appointment if you have been experiencing any illness (not from chronic conditions) like a fever, cough, cold, or any other contagious. We thank you in advance for this consideration for our stylists and other guests.
CONFIRMATION OF HEALTH:
48 Hours before a scheduled appointment you will be asked to confirm your appointment. By confirming your appointment you will be certifying that you have no symptoms of Covid-19 and that you have not tested positive within the last 5 days.
ENTRY DOOR LOCKED:
For various safety and security reasons the salon door will remain locked during business hours. We ask for your patience if we are unable to come to the door quickly if we are with another guest when you arrive. We encourage guests to text their salon or their stylist to try avoid any delays with being let in.
SANITATION:
Sanitation procedures will be performed as required by the State of MI Cosmetology licensing division. Hand sanitizer will be available upon entry and at every stylist station. We strongly encourage guests to use hand sanitizer upon entry.
VACCINATION STATUS:
We require staff at our salon company to be vaccinated for Covid-19.
***We will continue to monitor the COVID atmosphere and adjust our policies accordingly***
Studio
Standard Policies
24 Hour Cancellation Policy: If you can not make your reserved appointment, we respectfully REQUIRE 24 HOURS or more notice for cancellations, partial cancellations, or reschedule requests. If you cancel all or part of your appointment or request a reschedule within 24 hours of your appointment it will be considered a LATE CANCELATION and you will be subject to a Late Cancelation fee. This fee is 50% of the cost of the service for which you were scheduled. This fee may be waived or reduced if the canceled or rescheduled appointment can be filled despite the short notice. The fee will be charged to the credit card we have on file to secure your appointment booking. Putting your card on file and booking the appointment means you agree to these terms under any circumstance. If your appointment is associated with a pre-paid special promotion the fee will be deducted from the account credit.
Creative, Corrective & Platinum Card Color Appointment 72 Hours Cancellation Policy: Due to the longer length of these appointment times (4+ hours) we respectfully REQUIRE 72 HOURS or more notice for cancellations, partial cancellations, or reschedule requests. If you cancel all or part of your appointment or request a reschedule within 72 hours of your appointment it will be considered a LATE CANCELATION and you will be subject to a late cancelation fee. This fee is 50% of the cost of the service for which you were scheduled. This fee may be waived or reduced if the canceled or rescheduled appointment can be filled despite the short notice. The fee will be charged to the credit card we have on file to secure your appointment booking. Putting your card on file and booking the appointment means you agree to these terms under any circumstance. Most of these appointment types will require a 50% deposit to be paid before scheduling. If this was done then that deposit will be used to pay the 50% fee.
No-Show Policy: If you no-show to your scheduled appointment, you will be subject to a $50 no-show fee or a charge of up to 100% of the cost of the service you were scheduled for, whichever is greater. The fee will be charged to the credit card we have on file to secure your appointment booking. Putting your card on file and booking the appointment means you agree to these terms under any circumstance. If your appointment is associated with a pre-paid special promotion the fee will be deducted from the account credit.
Lateness: Please be courteous to your stylist and other guests. If you are 15 minutes for an appointment, we may have to reschedule or condense your appointment down to an adjusted service. You will still be charged full price for scheduled service. If we cannot make your appointment work that day at all or with a different type of service, and it needs to be rescheduled it will be considered a no-show and subject to the terms above.
Confirmation Required: If we do not get confirmation from you by at least 6 pm the day before your scheduled appointment it is subject to cancellation.
Parking: If getting a color service we recommend parking in a parking structure. Metered street parking is limited to a 2hr maximum. Most color services take 2 hours or more.
Children Policy: Minors 17 years old are welcome if the scheduled appointment is for them. For minors 17 years old a consent form signed by a legal guardian will be required.
No children under the age of 12 are permitted in the salon during the client’s scheduled service. It is the salon’s policy not only due to safety considerations and limited space, but to make sure every appointment goes in a smooth and timely manner for each client in the salon.
Service Satisfaction Guarantee:
NO REFUNDS ARE GIVEN ON SERVICE. Every once and while miscommunications happen. We are happy to make adjustments to correct any challenges you may have with a style or color service. If for any reason you are unhappy with the quality of your service, please mention time of service. Or you must contact PURA VIDA Color Studio LLC within 48 hours of the originally scheduled appointment to request an “adjustment” appointment. Adjustment appointments shall be scheduled with the same colorist/stylist who performed the original service. Adjustment appointments must be scheduled within 2 weeks of the original appointment. Color adjustment appointments do not include a blowdry style service however, the colorist/stylist may opt to perform this service if time allows. Haircut adjustments will be done on clean dry hair. Please be advised that if you “No Show” on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.
Retail Returns / Exchanges: All retail sales are final.
Right to Refuse Service: PURA VIDA Color Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our stylists or other customers.